Warranty Policy

TWO-YEAR LIMITED WARRANTY

Queen Jewelry products are covered by a two-year limited warranty beginning on the date of delivery.

The warranty covers manufacturing defects in materials or workmanship that existed at the time of delivery or become apparent during normal use.

The warranty does not cover:

• Normal wear and tear
• Scratches, dents, discoloration, or damage caused by impact
• Damage caused by misuse, accident, improper storage, chemicals, cosmetics, or cleaning products
• Loss of the product, gemstones, or components resulting from accidental damage
• Repairs, resizing, alterations, or modifications performed by a third party
• Damage resulting from failure to follow reasonable care instructions

To submit a warranty request, contact support@queenjewelry.store with your order number, a description of the issue, and clear photographs or video.

We will inspect the request and determine the appropriate solution. Depending on the circumstances, this may include repair, replacement, or another remedy required by applicable law.

Do not send a product for warranty service before receiving authorization and shipping instructions.

This limited warranty does not restrict any mandatory consumer rights available under applicable law.