Shipping policy

SHIPPING POLICY

Last updated: July 21, 2026

Order Preparation

Queen Jewelry products are prepared in Türkiye according to the options selected at checkout. Orders are normally prepared and dispatched within 1–3 business days.

Business days do not include Saturdays, Sundays, or public holidays in Türkiye. During unusually busy periods, preparation may take longer. If a material delay affects your order, we will contact you using the email address provided at checkout.

Shipping Origin

All products are manufactured, prepared, and dispatched from Türkiye.

Queen Jewelry LLC is a United States-registered online business. Our New York address is a registered mailing address and an authorized U.S. returns address. It is not a retail store, showroom, production facility, or order dispatch location.

Shipping Carriers

Depending on the destination and operational availability, orders are shipped using one of the following carriers:

• DHL
• UPS
• FedEx

We may select the carrier that provides the most appropriate service for the destination.

Free International Shipping

We provide free international shipping on all orders to the countries available at checkout. No minimum purchase amount is required.

Estimated Delivery Time

After an order has been dispatched, delivery normally takes approximately 2–4 business days.

The 2–4 business-day estimate begins when the carrier receives the parcel. It does not include the 1–3 business days required to prepare the order.

Delivery times are estimates and are not guaranteed. Customs inspections, severe weather, public holidays, carrier disruptions, remote delivery locations, or circumstances outside our reasonable control may cause delays.

Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes, or other charges determined by the destination country.

These charges are not included unless explicitly stated at checkout or during the ordering process. If any customs payment is requested by the carrier, the customer is responsible for completing the payment.

Customs rules and charges vary by country. We recommend checking your local customs regulations before placing an order.

Tracking

When your order has been dispatched, a shipping confirmation containing the tracking information will be sent to the email address provided at checkout.

Tracking information may take up to 24 hours to become active after the shipping confirmation is issued.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address. Please review your address carefully before completing checkout.

If you notice an address error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been prepared or dispatched.

If a parcel is returned because the customer provided an incomplete or incorrect address, additional shipping costs may apply before the order can be sent again.

Lost or Damaged Parcels

If your parcel appears to be lost, arrives damaged, or is marked as delivered but cannot be located, contact us promptly with your order number.

Please retain the packaging and provide photographs if the parcel or product arrived damaged. We will work with the carrier to investigate the issue and provide an appropriate resolution.

Contact

For questions about shipping, contact us at:

support@queenjewelry.store

Messages may be submitted 24 hours a day, 7 days a week. Our target response time is 1–5 hours.